Hilton Cardiff Hotel, Cardiff ➤ Reviews, Rooms & Prices 2025

Book on our site

Up to 10% cheaper

than Booking.com

Key details

About the Hotel

Kingsway, Cardiff, United Kingdom

Hilton Cardiff offers a contemporary experience with a full range of amenities, including a health club, indoor pool, and on-site dining. This 4-star Cardiff hotel is ideal for travelers interested in staying near attractions such as Cardiff Castle and the National Museum of Cardiff.

Rooms & Amenities

All bedrooms at Hilton Cardiff include full air-conditioning, 24-hour room service, and laptop-compatible safes. Rooms feature mini-fridges and large flat-screen TVs, with numerous options for stunning castle views available for a supplement.

Dining Options

Dining options include Graze Restaurant, serving local and British cuisine. Guests can enjoy a variety of dishes like burgers and Welsh steak, as well as traditional Afternoon Tea offerings at the exclusive Metropole Lounge.

Leisure & Events

Guests can relax at the Schmoo Spa, which features a sauna, and take advantage of health club facilities, including a heated indoor pool. The dedicated events floor has seven meeting venues equipped with A/V technology, catering to both business and personal events.

Location & Transportation

The Hilton Cardiff is located in Cardiff Centre, surrounded by shopping on Queen Street and cultural spots like the National Museum. Public transport is accessible, with local bus services just two minutes away.

View all

Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior Upper Floors King Room

Max:

2 persons

30 m²

Bed options:

1 King Size Bed

room details

Check Prices

Deluxe Double Room

Max:

4 persons

32 m²

Bed options:

2 Double beds

room details

Check Prices

King Room

Max:

2 persons

30 m²

Bed options:

1 King Size Bed

room details

Check Prices

Show all roomsLess

Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

A list of all available modes of transport

City Center

Cardiff1000 ft

Airports

Cardiff (CWL) 17.0 mi

Bristol (BRS) 46.7 mi

Train

Cardiff Central Railway Station2300 ft

Bus

Bus stop700 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Breakfast!

“The breakfast spread was amazing! I could have indulged all day with the fresh, diverse options available.” view full review

Wonderful Relaxation!

“The pool was the perfect temperature for a refreshing dip, and the sauna and jacuzzi were ideal for unwinding after a long day.” view full review

Spacious Accommodations!

“My room was a great size, giving me plenty of space to relax, and the bathroom was nicely designed with ample room.” view full review

Charming Ambiance!

“The room decor was lovely and created a warm, inviting atmosphere that made my stay enjoyable and cozy.” view full review

General

No smoking on site
Paid Wi-Fi
No parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Locker room
Elevator
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center

Services

Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Children's menu

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Indoor swimming pool
Sun loungers
Sauna
Steam room
Jacuzzi

Room features

Air conditioning
Heating
Pants press

Location

Kingsway, Cardiff, United Kingdom

Map view

street view

Kingsway, Cardiff, United Kingdom

City landmarks

Westgate Street

Principality Stadium

2600 ft

Museums

National Museum Cardiff

5000 ft

Parks

Bute Park

1.7 mi

CardiffWales

Cardiff Bay

1.5 mi

Stadiums

Motorpoint Arena Cardiff

3000 ft

Mall

St David's Dewi Sant

2300 ft

Golden Cross Hayes Bridge Road

Wales National Ice Rink

2800 ft

Church

St David's Metropolitan Cathedral

2100 ft

Museums

Techniquest

1.5 mi

Gallery

Martin Tinney Gallery

2100 ft

Gallery

Kooywood Gallery

2100 ft

University

Cardiff University

2200 ft

Clare Road

Tramshed Cardiff

3500 ft

Nearby

Cardiff Castle Grounds

Cardiff Castle

1300 ft

Church

The City Parish of St John the Baptist

900 ft

Market

Cardiff Market

1700 ft

Shopping Area

Capitol Shopping Center

1200 ft

Public Building

City Hall

800 ft

Art object

Animal Wall

1400 ft

Museums

Museum of Cardiff

1200 ft

Mall

Duke Street Arcade

700 ft

Mall

High Street Arcade

1000 ft

Shopping Area

Castle Quarter Arcade

1000 ft

Museums

Firing Line Museum of The Queen's Dragoon Guards and The Royal Welsh at Cardiff Castle

700 ft

11 St David's Way St David's - Dewi Sant

Statue of Sir Gareth Edwards

1900 ft

Womanby Street

Castle Emporium

1100 ft

Avengers S.T.A.T.I.O.N. Cardiff

1500 ft

North Road Cathays Park

Royal Welsh College of Music and Drama

1700 ft

Cardiff Arms Park Westgate Street

BT Sport Cardiff Arms Park

1700 ft

Snowdonia National ParkWales

Afon Tryweryn

1200 ft

Restaurants

Revolucion De Cuba

600 ft

The Friary

Slug & Lettuce

500 ft

The Friary Centre

Tiger Tiger

1300 ft

Greyfriars Road The Friary

Laguna Kitchen & Bar

1100 ft

Greyfriars Road Park Plaza Cardiff

39 Desserts

1200 ft

3 Queen Street

Pizza Hut

1300 ft

3 Queen Street

The Potted Pig

1300 ft

27 High Street

Giovanni's in Park Place

1200 ft

7-8 Park Place

Reviews and Ratings

Feedback from previous guests about their experience.

74%

liked the hotel and would stay again

Great location

Tasty dining

Noise until 4 am

Dinghy twin room

7.4/10

Very good

Rooms

7.0

Location

8.1

Service

8.2

Dining

7.3

4/5 based on 4305 reviews

#21 of 75 hotels in Cardiff based on Tripadvisor

Jamie

United Kingdom, May 2024

6.6/10

I had a mixed experience at this hotel. On the positive side, the location was brilliant and aptly located, offering easy access to shops and restaurants. However, the noise from the shops kept me up until 4 am, and the twin room I booked was dinghy with mildew in the bathroom.

Rooms

5.0

The rooms were directly on the strip of the shops, causing noise until 4 am. The twin room I booked was dinghy with mildew in the bathroom, which was disappointing.

Service

7.0

The service went above and beyond to cater to individual needs, but one staff member was rude when I discussed the noise issue with him.

Location

6.0

The hotel's location was excellent, with easy access to restaurants and just a few minutes stroll away from Cardiff castle. However, it felt congested, not fully achieving what they aimed for with booked times.

Dining

8.0

The dining experience was fab and very tasty. However, the difficulty my wife faced with opening the food heaters was frustrating, as they faced sideways instead of forward.

Facilities

7.0

The facilities were good, though not exceptional. Some improvements could enhance the overall experience.

Great location

Noise until 4 am

Michael

United Kingdom, May 2024

8.2/10

The hotel is situated in a prime city center location, making it fantastic for shopping and exploring. The rooms were spacious with minor maintenance issues, allowing access to additional amenities. The staff were exceptionally friendly and helpful. The dining experience offered a good selection but could use more variety. Overall, I can't fault this hotel and am eagerly anticipating my next stay.

Rooms

7.0

The room was large but had some maintenance issues like a constantly filling toilet and a sink that wasn't draining properly. The door to another room inside was a bit odd but provided access to the 7th floor lounge for a business meeting at 3 pm.

Service

9.0

The staff were really friendly and helpful, especially when we had an issue with the room's air conditioning. They promptly moved us to resolve the problem.

Location

9.0

The location is excellent right in the heart of Cardiff city center, making it convenient for shopping and dining out. It's close to restaurants and shops, offering a central and vibrant atmosphere.

Dining

8.0

The dining experience was good with a reasonable selection, although more variety could enhance the offerings. The presentation in the 'Grey' restaurant was tasteful and attractive.

Facilities

8.0

The hotel offered various amenities like room service, dry cleaning, housekeeping, and laundry services. Additionally, there were pet amenities available and tours/ticket assistance.

Gertrude

United Kingdom, April 2024

8.2/10

I had a fantastic stay at the hotel! The room was large, with a beautiful view of the Castle. The bed was incredibly comfortable, and I couldn't have asked for more. However, the room wasn't serviced despite indicating the need on the door handle.

Rooms

8.0

The room was lovely, overlooking the castle, and the bed was exceptionally comfortable.

Service

9.0

The service was outstanding! The staff were amazing, changed our room upon request, and were extremely helpful and friendly throughout the stay.

Location

9.0

The location was great, directly across from the castle and central to the city.

Dining

7.0

The dining experience was good with a nice selection available.

Facilities

8.0

The hotel offers a range of facilities and amenities suitable for a comfortable stay.

Jim

United Kingdom, April 2024

6.8/10

The hotel had some drawbacks with the rooms lacking a proper lounge area and the pool being small and overlooked a less appealing side of the property. The rooms appeared dated with stained carpets and chipped tiles. However, the quick check-in process and nice room helped balance things out for a pleasant stay.

Rooms

6.0

The rooms didn't have a lounge, and the pool view was disappointing. The room looked dated with stained carpets and chipped bathroom tiles.

Service

7.0

We experienced a long wait during check-in and some staff confusion about car keys, which was unsettling. However, the accommodating service for requests and amenities like room service were positive aspects.

Location

8.0

The hotel is in a convenient location for shopping malls, although we were surprised by a 'heatwave' warning. It worked well for a business trip to Cardiff.

Dining

7.0

The dining experience was a mix with some really good aspects and some letdowns like having to search for a clean mug. The homemade pastry was a highlight.

Facilities

6.0

The amenities were satisfactory, but the property resembled an underground structure for a 'Hilton' hotel. Breakfast was average.

Convenient Location

Dated Rooms

William

United Kingdom, March 2024

7.8/10

The hotel room I stayed in was quite small, meant for two guests but not ideal for three as booked, and it felt a bit cramped for a stay longer than a couple of nights. However, the location was fantastic, right in the heart of the city and convenient for our needs. The service, from reception to restaurant staff, was truly excellent and friendly. The dining experience was decent, with a good selection but a bit pricey for my liking. The facilities were good, although some areas could benefit from more investment and a deeper clean.

Rooms

7.0

The room, although small, was clean and comfortable.

Service

9.0

The service was excellent, from helpful reception to friendly restaurant staff.

Location

8.0

The hotel's central location was brilliant for our needs and convenient for accessing local amenities.

Dining

7.0

The dining experience was decent, with a good selection but slightly overpriced for my taste.

Facilities

8.0

The facilities were good overall, but some areas need more investment and thorough cleaning.

Patricia

United States of America, November 2023

7.8/10

I had a wonderful stay at the hotel. The room was very comfortable and spotless, with a nice king-size bed. The staff were incredibly friendly and helpful. However, the disabled room had issues like a missing toilet seat and black mold in the shower grout. Despite these drawbacks, it was a pleasant experience overall.

Rooms

8.0

My room was impeccable and the bed was extremely comfortable. However, there were some maintenance issues like the missing toilet seat and mold in the shower grout.

Service

7.0

The staff were incredibly friendly and helpful throughout my stay. However, there were moments of being on the phone during checkout and lack of consideration for our room readiness.

Location

9.0

The hotel's location was fantastic, especially for sightseeing and easy access to Let's Rock Wales at Bute Park. It was right next to Cardiff Castle and the high street.

Dining

7.0

The breakfast was good, but the layout was disorganized, and some items were not promptly restocked. The staff, though, were excellent.

Facilities

8.0

The hotel offered essential facilities like room service, dry cleaning, laundry, and housekeeping. There were also available pet amenities and tour/ticket assistance.

Patricia

United Kingdom, November 2023

7.4/10

Staying at the hotel was a mixed experience. The rooms had nice views over the castle, but some were dinghy with mildew in the bathroom. The service was efficient and extremely helpful, though I couldn't recall the staff's names from my stay. The location was excellent for shopping but not ideal for relaxation. The dining had some issues, like difficult-to-open food heaters, and the price was a bit high for the quality received.

Rooms

7.0

The rooms had great views over the castle.

Service

8.0

The service was efficient and staff were helpful.

Location

8.0

The hotel is right in the middle of town, perfect for shopping.

Dining

6.0

The dining experience had some issues with difficult-to-open food heaters.

Facilities

8.0

The leisure facilities were great.

Dick

United States of America, July 2023

8.2/10

The hotel's rooms were not very clean with dust and food residues, but they were spacious and had a nice bathtub, which is a rare find in modern hotels. Despite some noise issues, the staff was friendly and helpful. The location was perfect for exploring Cardiff, just a short walk to the castle and city center. The dining experience was good overall, with a variety of choices and recent improvements to the breakfast service.

Rooms

7.0

The rooms were spacious with a large bathroom and a nice bathtub, though cleanliness was lacking in some areas.

Service

9.0

The staff was welcoming, helpful, and went above and beyond, especially Carmelita in the executive lounge.

Location

9.0

The location was perfect for our evening out in Cardiff, near shopping areas, and just a short walk to the city center and the castle.

Dining

8.0

Facilities

8.0

Facilities were good overall, with room service, dry cleaning, housekeeping, laundry, and pet amenities available.

Chris

United Kingdom, June 2023

8.0/10

The hotel is conveniently located for easy access to the city center and surrounding areas, although some areas could use a bit more attention to detail. The service was exceptional, with attentive staff willing to address any issues promptly. The dining options were varied, though some items were not available, and the facilities provided a comfortable stay despite minor drawbacks.

Rooms

8.0

The rooms are starting to show their age with dated tiling but are still in good condition. Switching rooms was easily arranged, and they are furnished to a high standard.

Service

9.0

The check-in process was smooth, and the staff were accommodating, especially when addressing an issue with the air conditioning. They provided excellent service throughout my stay.

Location

7.0

The location is great for exploring Cardiff's attractions, with easy access to various areas. However, finding parking could be a bit challenging, and the rooms seemed basic for the price paid.

Dining

8.0

The dining experience offered a fabulous selection and the staff were lovely, although they ran out of croissants at breakfast.

Facilities

8.0

The hotel facilities met my needs, providing necessary amenities for a comfortable stay.