The hotel offers amenities for your comfortable stay and unforgettable experiences
Heavenly Pool Experience
“I absolutely loved using the pool every morning during my stay; its temperature was just perfect for a refreshing start to the day.” view full review
Smooth Accessibility
“The lifts operated smoothly and quickly, making it easy to navigate the hotel without any hassle.” view full review
Comfortable Rooms
“The spacious room was spotlessly clean, providing a lovely environment to unwind after enjoying the swimming pool and jacuzzi.” view full review
General
No smoking on site
Paid Wi-Fi
No parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Services
Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's menu
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Indoor swimming pool
Sun loungers
Sauna
Steam room
Jacuzzi
Room features
Air conditioning
Heating
Trouser press
Show more
Location
Kingsway,
Cardiff,
United Kingdom,
South Glamorgan
Map view
street view
Kingsway,
Cardiff,
United Kingdom,
South Glamorgan
City landmarks
Westgate Street
Principality Stadium
780 m
Museum
National Museum Cardiff
1.5
km
Park
Bute Park
2.7
km
CardiffWales
Cardiff Bay
2.4
km
Stadium
Motorpoint Arena Cardiff
890 m
Mall
St David's Dewi Sant
690 m
Golden Cross Hayes Bridge Road
Wales National Ice Rink
840 m
Church
St David's Metropolitan Cathedral
610 m
Museum
Techniquest
2.4
km
Gallery
Martin Tinney Gallery
620 m
Gallery
Kooywood Gallery
630 m
University
Cardiff University
670 m
Clare Road
Tramshed Cardiff
1.1
km
Nearby
Cardiff Castle Grounds
Cardiff Castle
390 m
Church
The City Parish of St John the Baptist
260 m
Market
Cardiff Market
510 m
Shopping Area
Capitol Shopping Centre
350 m
Public Building
City Hall
230 m
Art object
Animal Wall
420 m
Museum
Museum of Cardiff
340 m
Mall
Duke Street Arcade
200 m
Mall
High Street Arcade
280 m
Shopping Area
Castle Quarter Arcade
300 m
Museum
Firing Line Museum of The Queen's Dragoon Guards and The Royal Welsh at Cardiff Castle
200 m
11 St David's Way St David's - Dewi Sant
Statue of Sir Gareth Edwards
550 m
Womanby Street
Castle Emporium
330 m
Avengers S.T.A.T.I.O.N. Cardiff
430 m
North Road Cathays Park
Royal Welsh College of Music and Drama
510 m
Cardiff Arms Park Westgate Street
BT Sport Cardiff Arms Park
510 m
Snowdonia National ParkWales
Afon Tryweryn
340 m
Restaurants
Revolucion De Cuba
160 m
The Friary
Slug & Lettuce
140 m
The Friary Centre
Tiger Tiger
380 m
Greyfriars Road The Friary
Laguna Kitchen & Bar
310 m
Greyfriars Road Park Plaza Cardiff
39 Desserts
360 m
3 Queen Street
Pizza Hut
370 m
3 Queen Street
The Potted Pig
370 m
27 High Street
Giovanni's in Park Place
340 m
7-8 Park Place
Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Great location
Tasty dining
Noise until 4 am
Dinghy twin room
7.4/10
Very good
Rooms
7.0
Location
8.1
Service
8.2
Dining
7.3
Guest reviews
7.4/10
based on 9 reviews
4/5
based on 4305 reviews
8.2
8.2/10 based on 1958 reviews
#21 of 75 hotels in Cardiff based on Tripadvisor
Jamie
United Kingdom,
May
2024
6.6/10
I had a mixed experience at this hotel. On the positive side, the location was brilliant and aptly located, offering easy access to shops and restaurants. However, the noise from the shops kept me up until 4 am, and the twin room I booked was dinghy with mildew in the bathroom.
Rooms
5.0
The rooms were directly on the strip of the shops, causing noise until 4 am. The twin room I booked was dinghy with mildew in the bathroom, which was disappointing.
Service
7.0
The service went above and beyond to cater to individual needs, but one staff member was rude when I discussed the noise issue with him.
Location
6.0
The hotel's location was excellent, with easy access to restaurants and just a few minutes stroll away from Cardiff castle. However, it felt congested, not fully achieving what they aimed for with booked times.
Dining
8.0
The dining experience was fab and very tasty. However, the difficulty my wife faced with opening the food heaters was frustrating, as they faced sideways instead of forward.
Facilities
7.0
The facilities were good, though not exceptional. Some improvements could enhance the overall experience.
Great location
Noise until 4 am
Michael
United Kingdom,
May
2024
8.2/10
The hotel is situated in a prime city center location, making it fantastic for shopping and exploring. The rooms were spacious with minor maintenance issues, allowing access to additional amenities. The staff were exceptionally friendly and helpful. The dining experience offered a good selection but could use more variety. Overall, I can't fault this hotel and am eagerly anticipating my next stay.
Rooms
7.0
The room was large but had some maintenance issues like a constantly filling toilet and a sink that wasn't draining properly. The door to another room inside was a bit odd but provided access to the 7th floor lounge for a business meeting at 3 pm.
Service
9.0
The staff were really friendly and helpful, especially when we had an issue with the room's air conditioning. They promptly moved us to resolve the problem.
Location
9.0
The location is excellent right in the heart of Cardiff city center, making it convenient for shopping and dining out. It's close to restaurants and shops, offering a central and vibrant atmosphere.
Dining
8.0
The dining experience was good with a reasonable selection, although more variety could enhance the offerings. The presentation in the 'Grey' restaurant was tasteful and attractive.
Facilities
8.0
The hotel offered various amenities like room service, dry cleaning, housekeeping, and laundry services. Additionally, there were pet amenities available and tours/ticket assistance.
Gertrude
United Kingdom,
April
2024
8.2/10
I had a fantastic stay at the hotel! The room was large, with a beautiful view of the Castle. The bed was incredibly comfortable, and I couldn't have asked for more. However, the room wasn't serviced despite indicating the need on the door handle.
Rooms
8.0
The room was lovely, overlooking the castle, and the bed was exceptionally comfortable.
Service
9.0
The service was outstanding! The staff were amazing, changed our room upon request, and were extremely helpful and friendly throughout the stay.
Location
9.0
The location was great, directly across from the castle and central to the city.
Dining
7.0
The dining experience was good with a nice selection available.
Facilities
8.0
The hotel offers a range of facilities and amenities suitable for a comfortable stay.
Jim
United Kingdom,
April
2024
6.8/10
The hotel had some drawbacks with the rooms lacking a proper lounge area and the pool being small and overlooked a less appealing side of the property. The rooms appeared dated with stained carpets and chipped tiles. However, the quick check-in process and nice room helped balance things out for a pleasant stay.
Rooms
6.0
The rooms didn't have a lounge, and the pool view was disappointing. The room looked dated with stained carpets and chipped bathroom tiles.
Service
7.0
We experienced a long wait during check-in and some staff confusion about car keys, which was unsettling. However, the accommodating service for requests and amenities like room service were positive aspects.
Location
8.0
The hotel is in a convenient location for shopping malls, although we were surprised by a 'heatwave' warning. It worked well for a business trip to Cardiff.
Dining
7.0
The dining experience was a mix with some really good aspects and some letdowns like having to search for a clean mug. The homemade pastry was a highlight.
Facilities
6.0
The amenities were satisfactory, but the property resembled an underground structure for a 'Hilton' hotel. Breakfast was average.
Convenient Location
Dated Rooms
William
United Kingdom,
March
2024
7.8/10
The hotel room I stayed in was quite small, meant for two guests but not ideal for three as booked, and it felt a bit cramped for a stay longer than a couple of nights. However, the location was fantastic, right in the heart of the city and convenient for our needs. The service, from reception to restaurant staff, was truly excellent and friendly. The dining experience was decent, with a good selection but a bit pricey for my liking. The facilities were good, although some areas could benefit from more investment and a deeper clean.
Rooms
7.0
The room, although small, was clean and comfortable.
Service
9.0
The service was excellent, from helpful reception to friendly restaurant staff.
Location
8.0
The hotel's central location was brilliant for our needs and convenient for accessing local amenities.
Dining
7.0
The dining experience was decent, with a good selection but slightly overpriced for my taste.
Facilities
8.0
The facilities were good overall, but some areas need more investment and thorough cleaning.
Patricia
United States,
November
2023
7.8/10
I had a wonderful stay at the hotel. The room was very comfortable and spotless, with a nice king-size bed. The staff were incredibly friendly and helpful. However, the disabled room had issues like a missing toilet seat and black mold in the shower grout. Despite these drawbacks, it was a pleasant experience overall.
Rooms
8.0
My room was impeccable and the bed was extremely comfortable. However, there were some maintenance issues like the missing toilet seat and mold in the shower grout.
Service
7.0
The staff were incredibly friendly and helpful throughout my stay. However, there were moments of being on the phone during checkout and lack of consideration for our room readiness.
Location
9.0
The hotel's location was fantastic, especially for sightseeing and easy access to Let's Rock Wales at Bute Park. It was right next to Cardiff Castle and the high street.
Dining
7.0
The breakfast was good, but the layout was disorganized, and some items were not promptly restocked. The staff, though, were excellent.
Facilities
8.0
The hotel offered essential facilities like room service, dry cleaning, laundry, and housekeeping. There were also available pet amenities and tour/ticket assistance.
Patricia
United Kingdom,
November
2023
7.4/10
Staying at the hotel was a mixed experience. The rooms had nice views over the castle, but some were dinghy with mildew in the bathroom. The service was efficient and extremely helpful, though I couldn't recall the staff's names from my stay. The location was excellent for shopping but not ideal for relaxation. The dining had some issues, like difficult-to-open food heaters, and the price was a bit high for the quality received.
Rooms
7.0
The rooms had great views over the castle.
Service
8.0
The service was efficient and staff were helpful.
Location
8.0
The hotel is right in the middle of town, perfect for shopping.
Dining
6.0
The dining experience had some issues with difficult-to-open food heaters.
Facilities
8.0
The leisure facilities were great.
Dick
United States,
July
2023
8.2/10
The hotel's rooms were not very clean with dust and food residues, but they were spacious and had a nice bathtub, which is a rare find in modern hotels. Despite some noise issues, the staff was friendly and helpful. The location was perfect for exploring Cardiff, just a short walk to the castle and city center. The dining experience was good overall, with a variety of choices and recent improvements to the breakfast service.
Rooms
7.0
The rooms were spacious with a large bathroom and a nice bathtub, though cleanliness was lacking in some areas.
Service
9.0
The staff was welcoming, helpful, and went above and beyond, especially Carmelita in the executive lounge.
Location
9.0
The location was perfect for our evening out in Cardiff, near shopping areas, and just a short walk to the city center and the castle.
Dining
8.0
Facilities
8.0
Facilities were good overall, with room service, dry cleaning, housekeeping, laundry, and pet amenities available.
Chris
United Kingdom,
June
2023
8.0/10
The hotel is conveniently located for easy access to the city center and surrounding areas, although some areas could use a bit more attention to detail. The service was exceptional, with attentive staff willing to address any issues promptly. The dining options were varied, though some items were not available, and the facilities provided a comfortable stay despite minor drawbacks.
Rooms
8.0
The rooms are starting to show their age with dated tiling but are still in good condition. Switching rooms was easily arranged, and they are furnished to a high standard.
Service
9.0
The check-in process was smooth, and the staff were accommodating, especially when addressing an issue with the air conditioning. They provided excellent service throughout my stay.
Location
7.0
The location is great for exploring Cardiff's attractions, with easy access to various areas. However, finding parking could be a bit challenging, and the rooms seemed basic for the price paid.
Dining
8.0
The dining experience offered a fabulous selection and the staff were lovely, although they ran out of croissants at breakfast.
Facilities
8.0
The hotel facilities met my needs, providing necessary amenities for a comfortable stay.
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